Ask a question.
Installing, activating, licences and seats, building a scenario, or how a result should be read.
Open a support request
KnownX MPT support.
Ask for help, report a problem, or send feedback. Every request gets a ticket number, and a person at KNOWN replies by email.
What do you need?
Choose one. It sets up the form below so your request reaches the right person the first time.
Something is wrong.
A crash, an error message, a number that looks incorrect, or anything that does not behave as the guide says.
Report a problemTell us what you think.
What slows you down, what is missing, and what you would like KnownX MPT to do next.
Send feedbackOpen a support request.
Say what you are trying to do and where you are stuck. The more exact you are, the faster we can answer.
- You receive a ticket number and a link by email straight away.
- We reply by email, usually within 2 business days.
- The link opens the whole conversation, where you can answer or mark it resolved.
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Request received.
Often quicker than waiting for us.
Most first questions are about installing, activating and seats. These pages answer them.
Install and activate.
From the installer to your first orbit, including activating with no internet connection.
Open the guideLicence, seats and invoices.
Free a seat, get your licence key sent again, and download invoices yourself.
Sign in to your accountQuestions and answers.
What is validated, system requirements, and the questions we are asked most.
Read the answers